Chapter 1

Orders are processed after payment has been received and verified.

Most orders are processed during normal business days. Processing times may vary depending on inventory, order volume, product availability, holidays, or other business conditions.

If an item is listed as available for purchase, we make a reasonable effort to ship it within the time shown on the product page or checkout page.

Chapter 2

Chapter 3

SchienTek may use shipping carriers or shipping service providers such as USPS, UPS, FedEx, or other available carriers.

The available shipping options may depend on the product, order size, destination, shipping address, and carrier availability.

Once a package is handed to the carrier, delivery timing and package movement are controlled by the carrier.

Chapter 4

Shipping rates may be calculated at checkout based on package weight, package dimensions, shipping address, carrier rates, and selected shipping method.

Packaging weight and packaging dimensions may be different from the actual jig weight and jig dimensions. Package information is used to calculate shipping and prepare the shipment.

Any shipping cost shown at checkout must be paid before the order can be processed.

Chapter 5

Customers are responsible for entering a complete and correct shipping address.

SchienTek is not responsible for delays, lost packages, or delivery issues caused by incorrect, incomplete, outdated, or undeliverable addresses.

If you notice an address mistake after placing an order, contact us as soon as possible through the contact page. We will try to help, but we cannot guarantee changes after an order has started processing or shipped.

Chapter 6

When tracking is available, tracking information may be sent by email after the order ships.

Tracking updates may take time to appear after the shipping label is created. A tracking number does not always mean the carrier has scanned the package yet.

If tracking shows no movement for a few days, the package may still be moving through the carrier system.

Chapter 7

Shipping delays can happen due to weather, holidays, carrier issues, address problems, inventory changes, high order volume, or events outside our control.

If we cannot ship your order within the stated time, we will contact you with an update when required.

For online orders in the United States, sellers must have a reasonable basis for the shipping time they state. If no shipping time is stated, sellers generally must have a reasonable basis to ship within 30 days. If an order cannot ship on time, the seller may need to get the customer’s consent to the delay or provide a refund for the unshipped item.

Chapter 8

If your tracking shows delivered but you cannot find the package, please check:

Around your delivery area
With household members
With neighbors
With your building office or mailroom
The shipping carrier’s delivery details

If the package is still missing, contact us through the contact page. We will review the order and tracking information.

SchienTek is not responsible for packages lost because of incorrect addresses, unsafe delivery locations, or carrier delivery errors, but we will try to help where possible.

Chapter 9

If your package arrives damaged, please contact us as soon as possible through the contact page.

Please keep the product, packaging, shipping box, and any packing materials until the issue is reviewed.

Photos of the damaged package and product may be required so we can understand what happened and work with the shipping carrier if needed.

Chapter 10

SchienTek may not offer international shipping at all times.

If international shipping is available, the customer is responsible for any customs duties, import taxes, fees, brokerage charges, or other costs required by the destination country.

International orders may take longer due to customs processing and carrier delays.

SchienTek is not responsible for delays caused by customs, import rules, or international carrier issues.

Chapter 11

If a package is returned to SchienTek because of an incorrect address, failed delivery attempt, refusal, or inability to deliver, we may contact you to arrange reshipment.

Additional shipping charges may apply.

If the order is canceled after being returned, shipping costs may not be refundable.

Chapter 12

We may update this Shipping Policy from time to time. When we make changes, we will update the effective date at the top of this page.

Your continued use of the website after changes are posted means you accept the updated Shipping Policy.