FAIR RETURNS, CLEAR PROCESS
Return Policy
Effective Date: July 6, 2026
This Return Policy explains how SchienTek handles returns, refunds, exchanges, damaged items, and order issues.
By placing an order on our website, you agree to this Return Policy.
Chapter 1
Return Window
SchienTek accepts return requests within 30 days of delivery.
To be eligible for a return, the product must be in good condition and include the original parts, accessories, and packaging when possible.
Return requests made after 30 days may not be accepted.
To be eligible for a return, the product must be in good condition and include the original parts, accessories, and packaging when possible.
Return requests made after 30 days may not be accepted.
Chapter 2
Return Condition
Returned products should be unused or lightly handled for inspection only.
We may not accept returns if the product is:
Damaged by misuse
Modified or altered
Missing parts or accessories
Returned without reasonable packaging
Used in a way that affects resale condition
If a returned product is not in acceptable condition, the refund may be reduced or denied.
Chapter 3
How to Start a Return
To start a return, please contact us through our contact page.
Include your order number, the product name, and the reason for the return.
Please do not send a product back before contacting us. Returns sent without approval may be delayed or refused.
Include your order number, the product name, and the reason for the return.
Please do not send a product back before contacting us. Returns sent without approval may be delayed or refused.
Chapter 4
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a SchienTek error, damaged item, or defective product.
We recommend using a trackable shipping method. SchienTek is not responsible for return packages lost or damaged during return shipping.
Original shipping charges may not be refundable unless required by law or unless the return is caused by our mistake.
We recommend using a trackable shipping method. SchienTek is not responsible for return packages lost or damaged during return shipping.
Original shipping charges may not be refundable unless required by law or unless the return is caused by our mistake.
Chapter 5
Refunds
After we receive and inspect the returned product, we will notify you if the refund is approved.
Approved refunds will be issued to the original payment method when possible.
Refund processing times may vary depending on the payment provider or bank.
Many sellers have return deadlines and specific refund rules, so customers should review the policy before buying. The FTC also recommends checking return deadlines, whether refunds are available, who pays return shipping, and whether any fees apply before completing an online purchase.
Approved refunds will be issued to the original payment method when possible.
Refund processing times may vary depending on the payment provider or bank.
Many sellers have return deadlines and specific refund rules, so customers should review the policy before buying. The FTC also recommends checking return deadlines, whether refunds are available, who pays return shipping, and whether any fees apply before completing an online purchase.
Chapter 6
Exchanges
SchienTek may offer exchanges when a product is defective, damaged, or incorrect.
Exchanges depend on product availability.
If the same product is not available, we may offer a replacement option, store credit, or refund.
Exchanges depend on product availability.
If the same product is not available, we may offer a replacement option, store credit, or refund.
Chapter 7
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible through our contact page.
Include your order number and photos of the product, packaging, and shipping box.
Please keep all packaging materials until the issue is reviewed.
If the damage or defect is confirmed, we may offer a replacement, exchange, refund, or other solution depending on the situation.
Include your order number and photos of the product, packaging, and shipping box.
Please keep all packaging materials until the issue is reviewed.
If the damage or defect is confirmed, we may offer a replacement, exchange, refund, or other solution depending on the situation.
Chapter 8
Incorrect Items
If you receive the wrong product, please contact us through our contact page.
We will review the issue and help correct the order.
If the mistake was caused by SchienTek, we will cover the reasonable cost of returning or replacing the incorrect item.
We will review the issue and help correct the order.
If the mistake was caused by SchienTek, we will cover the reasonable cost of returning or replacing the incorrect item.
Chapter 9
Non Returnable Items
Some items may not be eligible for return, including:
Final sale items
Gift cards
Digital products
Custom or personalized products
Products damaged by misuse
Products modified after delivery
Products returned after the return window
If an item is non returnable, we will try to state that clearly on the product page when applicable.
Final sale items
Gift cards
Digital products
Custom or personalized products
Products damaged by misuse
Products modified after delivery
Products returned after the return window
If an item is non returnable, we will try to state that clearly on the product page when applicable.
Chapter 10
Canceled Orders
If you need to cancel an order, contact us as soon as possible through the contact page.
We will try to cancel the order before it ships, but we cannot guarantee cancellation once processing has started.
If the order has already shipped, it may need to be handled as a return.
If SchienTek cannot ship an order within the promised time, or within 30 days when no shipping time is stated, we may need to get the customer’s consent to the delay or refund the unshipped merchandise under the FTC Mail, Internet, or Telephone Order Merchandise Rule.
We will try to cancel the order before it ships, but we cannot guarantee cancellation once processing has started.
If the order has already shipped, it may need to be handled as a return.
If SchienTek cannot ship an order within the promised time, or within 30 days when no shipping time is stated, we may need to get the customer’s consent to the delay or refund the unshipped merchandise under the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Chapter 11
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because of an incorrect or incomplete address, we may contact you to arrange reshipment.
Additional shipping charges may apply.
If the order is canceled after the package is returned, original shipping costs may not be refundable.
Additional shipping charges may apply.
If the order is canceled after the package is returned, original shipping costs may not be refundable.
Chapter 12
Changes to This Return Policy
We may update this Return Policy from time to time. When we make changes, we will update the effective date at the top of this page.
Your continued use of the website after changes are posted means you accept the updated Return Policy.
Your continued use of the website after changes are posted means you accept the updated Return Policy.
Questions?
Contact Us
If you have any questions about returns or refunds, please contact us through our contact page:
SchienTek
contact page